Independent multivendor telecom support
Independent multivendor TAC, incident response and hardware under one accountable contract.
Built for the operations teams keeping live telecom networks stable: senior TAC when incidents happen, compatible hardware when parts fail, and pricing based on actual demand.
Urgent incident?Talk on WhatsApp↗
Delivery footprint
05 locations
Dotted world map showing the five delivery locations, London, Lisbon, Recife, Bogotá and Hanoi, with delivery routes linking them.
Remote-first delivery from five delivery locations, across LATAM, Europe, Africa and Asia.
Built into every contract
No hardware resale pressure and no forced-upgrade agenda.
L2/L3 TAC engineers with named case ownership from triage to closure.
24/7 or 8/5 coverage, agreed against the network scope and severity model.
One response and escalation model across the supported multivendor network.
The problem
A vendor's end-of-support date does not mean the network has stopped delivering value. Traffic remains live while manufacturer support, specialist expertise and spare-part availability become harder to access.
The platform is still carrying live traffic, but the manufacturer has ended standard support because the product has reached its lifecycle date.
The engineers who know the platform in depth become harder to reach, leaving operations exposed when diagnosis or recovery requires specialist product knowledge.
As OEM stock dries up, discontinued line cards, optics and modules take longer to find and become more expensive through conventional channels.
Services
Build a standing support layer, bring us a live technical issue, or source the part keeping a platform in service. Each route is scoped against the actual network and handled by a qualified technical or sourcing lead.
01
Ongoing L2/L3 support across the agreed vendor and platform scope, with senior case ownership, a defined severity model, and 24/7 or 8/5 coverage by contract.
02
Senior technical intervention for a live incident or isolated requirement when no standing contract exists. Availability and response are confirmed at intake.
03
Sourcing for discontinued and hard-to-find line cards, optics, modules and chassis components, with condition, compatibility basis, warranty route and lead time stated before purchase.
Project delivery and dedicated engineering
04
Small-scale upgrade implementation, system integration and targeted migration delivered around controlled maintenance windows.
05
Named telecom specialists embedded into the operator team for 3 to 24 months under one monthly commercial engagement.
Hardware, first
You do not need a support contract to use us. Send a part number and get a quote. Many relationships start with a single line card.
100+
Suppliers worldwide, new and refurbished
2-3 wk
Typical lead time
1 yr
Warranty, back-to-back with our supplier network
2
Hardware repair partners in Europe
We hold no stock, deliberately. Parts are sourced on demand against your exact platform and software release, checked for compatibility before quoting, and covered by a one-year warranty, back-to-back with our supplier network. Buying a part is easy. Buying a part you can put in a live network is the service.
The sourcing story, drawn
The sourcing chain
Coverage
One accountable support route across thirteen vendors, nine technical domains and 78 representative platform families. Coverage is validated at platform, release and access level, not as a logo list.
Operating model
Ticket, email or WhatsApp intake, senior triage, customer-controlled secure access, diagnosis, fix or workaround, and an RCA in the incident record. The same discipline at P1 and at P3.
Cross-domain faults get one owner, not three tickets.
Operational proof
The evidence is in how every case is controlled: documented intake, agreed severity, senior ownership, customer-controlled access, a complete incident record and a mapped engineering network.
Client portal, email or WhatsApp intake depending on contract.
P1 / P2 / P3 model, with response targets agreed by scope.
A senior engineer owns the case through fix, workaround or escalation.
Customer-controlled VPN/access, no standing access unless agreed.
Status updates, access actions and RCA/update captured in the incident record.
A mapped network of senior ex-vendor engineers, maintained by our own recruitment arm.
Go deeper into workflow, evidence and engineering capability.
Explore the operating model→The commercial case
Stacked OEM renewals price each silo separately and leave the seams to you. One independent contract prices the network on how it is actually used.
Commercial terms are built from the actual network scope, vendor coverage and SLA model, not a blanket OEM comparison.
The company
Founded in 2018, with engineering coverage across Europe, LATAM, Africa and Asia. One delivery model connects TAC, incident response and hardware continuity.
About OEM Support Solutions→
A coverage assessment is free and specific: send your vendors, platforms and ticket history, and you get back a concrete proposal built on the actual install base and utilization. If you just need a part, the quote is one form away.
